Everyone has a role to play in identifying and responding to abuse and neglect.

Members of the public have a moral responsibility to bring concerns to the attention of someone who is in a position to help and not ignore abuse and neglect. There may be the feeling that telling someone may actually make things worse for the person concerned but it is important that things are not simply ignored in the hope that they get better.

Members of the Public can alert and refer their concerns by:

  • Contacting Emergency Services – 999 – if they feel the person is in immediate danger;
  • Contacting Northumbria Police if the concerns are of a possible criminal nature;
  • Contacting the Local Authority’s Adult Social Care Services Duty Team, if they are aware that the person they have concerns about is receiving support through Adult Services.  In Sunderland, this is via the Local Authority’s Health & Wellbeing number on 0191 5205552;
  • Contacting the appropriate health service (see Useful Contacts), if they are aware that the person they have concerns about is receiving support through health services;
  • Contacting the Local Authority Safeguarding Adults Team for advice. In Sunderland, this is via the Local Authority’s Health & Wellbeing number on 0191 5205552.