{"id":819,"date":"2022-12-13T21:06:03","date_gmt":"2022-12-13T21:06:03","guid":{"rendered":"http:\/\/www.sunderlandsab.org.uk\/?page_id=819"},"modified":"2026-02-04T19:35:22","modified_gmt":"2026-02-04T19:35:22","slug":"1-9-useful-contacts","status":"publish","type":"page","link":"https:\/\/www.sunderlandsab.org.uk\/?page_id=819","title":{"rendered":"1.9 Useful Contacts"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Adult (Social Care) Services (Sunderland City Council) 24 hour<\/strong><\/td>\nTel: 0191 520 5552<\/td>\n<\/tr>\n
Advocacy<\/strong><\/td>\nSee VoiceAbility<\/td>\n<\/tr>\n
Anti-Social Behaviour and Hate Incidents\/ Crimes<\/strong><\/td>\nUse this online form to report anti-social behaviour and hate incidentsWebsite: www.sunderland.gov.uk\/report-asb<\/a><\/td>\n<\/tr>\n
Care Quality Commission (CQC)<\/strong><\/td>\nCQC National Customer Service CentreCitygate<\/p>\n

Gallowgate<\/p>\n

Newcastle upon Tyne<\/p>\n

NE1 4PA<\/p>\n

National contact number: 0300 061 6161<\/p>\n

Website: www.cqc.org.uk<\/a><\/td>\n<\/tr>\n

Freedom of Information requests (Sunderland City Council)<\/strong><\/td>\nInformation Governance OfficerCity Hall<\/p>\n

Plater Way<\/p>\n

Sunderland<\/p>\n

SR1 3AA<\/p>\n

Email: freedom.information@sunderland.gov.uk<\/a><\/p>\n

Online form: https:\/\/www.sunderland.gov.uk\/article\/13418\/Request-information-from-Sunderland-City-Council<\/a><\/td>\n<\/tr>\n

Housing Options Team (Homeless)<\/strong><\/td>\nSunderland City Council, City Hall, Plater Way, Sunderland, SR1 3AAEmail: housingoptions@sunderland.gov.uk<\/a><\/p>\n

Tel: 0191 520 5551 \/ 0800 234 6084<\/td>\n<\/tr>\n

Independent Mental Capacity Advocacy (IMCA) Service<\/strong><\/td>\nSee Total Voice Sunderland<\/td>\n<\/tr>\n
Learning and Skills Service <\/strong><\/td>\nEmail: learningandskills@sunderland.gov.uk<\/td>\n<\/tr>\n
Multi-Agency Risk Assessment Conference (MARAC)<\/strong><\/td>\nEmail: sunderland.marac@northumbria.pnn.police.uk.cjsm.net<\/a><\/td>\n<\/tr>\n
Northumbria MAPPA Unit (also known as MOSOVO)<\/strong><\/td>\nNorth Tyneside Police HQMiddle Engine Lane<\/p>\n

Wallsend<\/p>\n

NE28 9NT<\/p>\n

Tel: 0191 295 7495<\/p>\n

Secure email:\u00a0NEPS.northandsouthoftyne.MAPPA@justice.gov.uk<\/a><\/td>\n<\/tr>\n

Northumbria Police \u2013 main switchboard<\/strong><\/td>\nIn an emergency call: 999Non-emergencies call: 101<\/td>\n<\/tr>\n
Office of the Public Guardian<\/strong><\/td>\nPO Box 16185Birmingham<\/p>\n

B2 2WH<\/p>\n

Tel: 0300 456 0300<\/p>\n

Email: customerservices@publicguardian.gsi.gov.uk<\/a><\/p>\n

Website: www.gov.uk<\/a><\/td>\n<\/tr>\n

Patient Advice and\u00a0Complaints<\/strong><\/td>\nSouth Tyneside and Sunderland NHS Foundation TrustSunderland Royal Hospital<\/p>\n

B Floor<\/p>\n

Kayll Road<\/p>\n

Sunderland<\/p>\n

SR4 7TP<\/p>\n

Tel: 0191 569 9855 or freephone: 0800 587 6513 (answerphone facility is available out of hours)<\/p>\n

Email: stsft.adviceandcomplaints@nhs.net<\/a><\/p>\n

Opening times: Monday \u2013 Friday 9.00am \u2013 4.30pm<\/p>\n

Website: www.stsft.nhs.uk<\/a><\/p>\n

Cumbria, Northumberland Tyne and Wear NHS Foundation Trust<\/p>\n

Gatelodge<\/p>\n

Hopewood Park<\/p>\n

Ryhope<\/p>\n

Sunderland<\/p>\n

SR2 0NB<\/p>\n

Tel: 0800 328 4397 or 0191 566 7074<\/p>\n

Email: pals@cntw.nhs.uk<\/a><\/p>\n

Opening times:\u00a0Monday \u2013 Friday 9.00am \u2013 4.30pm<\/p>\n

Website: www.cntw.nhs.uk<\/a><\/td>\n<\/tr>\n

Safeguarding Adults Team (Sunderland City Council)<\/strong><\/td>\nTel: 0191 520 5552<\/td>\n<\/tr>\n
Sexual Assault Referral Centre (SARC)<\/strong><\/td>\nA SARC (Sexual Assault Referral Centre) is a place where you can receive help and advice and a forensic examination if you have been raped or seriously sexually assaulted. REACH is the name of the SARC that is operated in the Northumbria Police area. REACH has two forensic examination centres: the Rhona Cross Suite located in Newcastle and the Ellis Fraser Suite in Sunderland. The suites are not always staffed and are by strict appointment only. REACH covers the geographic area of the Northumbria Police Force this includes Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. The service are available to women and men aged 16 and over, living within these areas or anyone assaulted within these areas. However, we have close contacts with other SARCs across the country and can refer you to another SARC if necessary.REACH tel: 0191 221 9222<\/p>\n

Email: reach@northumbria.pnn.police.uk<\/a><\/td>\n<\/tr>\n

Sunderland Carers\u2019 Centre<\/strong><\/td>\nThompson ParkThompson Road<\/p>\n

Sunderland<\/p>\n

SR5 1SF<\/p>\n

Tel: 0191 549 3768 (answer machine outside of office hours)<\/p>\n

General email: contactus@sunderlandcarers.co.uk<\/a><\/p>\n

Website: www.sunderlandcarers.co.uk<\/a><\/td>\n<\/tr>\n

Sunderland Information Point (SIP)<\/strong><\/td>\nSunderland Information Point is an online service directory of services available to support children and adultsWebsite: https:\/\/www.sunderlandinformationpoint.co.uk\/kb5\/sunderland\/directory\/home.page<\/a><\/td>\n<\/tr>\n
VoiceAbility Sunderland<\/strong><\/p>\n

(Advocacy Service)<\/strong><\/td>\n

For referrals and enquiries:<\/p>\n

Telephone: 0300 303 1660<\/p>\n

Email: helpline@voiceability.org<\/a><\/u><\/p>\n

Website: VoiceAbility | Make a referral<\/a><\/p>\n

Registered address: C\/O Sayer Vincent, 110 Golden Lane, London EC1Y 0TG<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Adult (Social Care) Services (Sunderland City Council) 24 hour Tel: 0191 520 5552 Advocacy See VoiceAbility Anti-Social Behaviour and Hate Incidents\/ Crimes Use this online form to report anti-social behaviour and hate incidentsWebsite: www.sunderland.gov.uk\/report-asb Care Quality Commission (CQC) CQC National Customer Service CentreCitygate Gallowgate Newcastle upon Tyne NE1 4PA National contact number: 0300 061 6161 Website: www.cqc.org.uk Freedom of Information requests (Sunderland City Council) Information… <\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-819","page","type-page","status-publish","hentry","clearfix"],"_links":{"self":[{"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=\/wp\/v2\/pages\/819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=819"}],"version-history":[{"count":4,"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=\/wp\/v2\/pages\/819\/revisions"}],"predecessor-version":[{"id":1531,"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=\/wp\/v2\/pages\/819\/revisions\/1531"}],"wp:attachment":[{"href":"https:\/\/www.sunderlandsab.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}